Service Contract Details in OM - Apply All does not Work as Expected (Doc ID 2105285.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Service Contracts - Version 12.2.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Service Contract Details - Apply All doesn't work as expected

When creating a Service Contract from Order Management and going to Actions > Service Contract Details
After selecting apply all check box and entering renewal information, two contracts are created instead of one.

EXPECTED BEHAVIOR
-----------------------
Expected a single contract to be created as per the User Guide suggestion

STEPS
-----------------------

The issue can be reproduced at will with the following steps:

  1. Created a Sales Order for two subscription items
  2. Everything in Service tab is the same
  3. Enter Ordered Items 
  4. Save the lines
  5. Navigate to Line 1 > Actions > Service Contract Detail
  6. Select Apply All check box
  7. Select new radio button
  8. Enter renewal information
  9. Save
  10. Enter Renewal Process = Evergreen
  11. Approval: Not Required
  12. Navigate back to the Order lines
  13. Book Order
  14. Once Order is Booked
  15. Reprocess Order for order 

 

Changes

 

Cause

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