"Unable to update XXXXXXX to the database. Either the record has been removed by another user or you do not have rights to edit it." Exception Using Split Action When Ship Unit Count and Total Package Count Are Updated Manually on the Ship Unit Tab (Doc ID 2105880.1)

Last updated on FEBRUARY 12, 2016

Applies to:

Oracle Transportation Management - Version 6.0 to 6.4.2 [Release 6 to 6.4]
Information in this document applies to any platform.

Symptoms


When manually updating the Ship Unit Tab on an Order Release to increase the Ship Unit Count and the Total Package Count, the following error is thrown if you attempt to split the order.

ERROR
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6) Now go to line Item Tab and see that Line Item Total Package count is still 1 (not 2). Update the Total Package Count to 2 and click Finished
7) From Actions, try to split order again and this time it splits successfully.


Cause

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