New Participant Eligibility Profile not Working (Doc ID 2105941.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After creating a new Participant Eligibility Profile with similar criteria as an existing profile, the employee meeting criteria for the new profile is not found eligible.

EXPECTED BEHAVIOR
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Expect the employee meeting the new profile criteria to be found eligible.

SETUP
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Existing Profile based on Bargaining Unit A marked REQUIRED attached to Program
New Profile based on Bargaining Unit B marked REQUIRED attached to Program

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee in question,
3. Process a life event.
Employee is not found eligible as expected.

Cause

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