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New Participant Eligibility Profile not Working (Doc ID 2105941.1)

Last updated on JUNE 10, 2021

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
After creating a new Participant Eligibility Profile with similar criteria as an existing profile, the employee meeting criteria for the new profile is not found eligible.

EXPECTED BEHAVIOR
Expect the employee meeting the new profile criteria to be found eligible.

SETUP
Existing Profile based on Bargaining Unit A marked REQUIRED attached to Program
New Profile based on Bargaining Unit B marked REQUIRED attached to Program

STEPS
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee in question,
3. Process a life event.
Employee is not found eligible as expected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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