My Oracle Support Banner

New Participant Eligibility Profile not Working (Doc ID 2105941.1)

Last updated on NOVEMBER 06, 2018

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After creating a new Participant Eligibility Profile with similar criteria as an existing profile, the employee meeting criteria for the new profile is not found eligible.

EXPECTED BEHAVIOR
-----------------------
Expect the employee meeting the new profile criteria to be found eligible.

SETUP
---------
Existing Profile based on Bargaining Unit A marked REQUIRED attached to Program
New Profile based on Bargaining Unit B marked REQUIRED attached to Program

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee in question,
3. Process a life event.
Employee is not found eligible as expected.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.