FYI Notifier Sees Approve Or Reject Buttons In Notification If They Are Part Of Parallel Approvers (Doc ID 2105988.1)

Last updated on OCTOBER 01, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
When an AME rule is configured to send an FYI notification, the notification recipient will see "Approve" and "Reject" buttons in the FYI notification.
This is done by creating an AME rule with category as "For Your Information".


EXPECTED BEHAVIOR
The FYI notification should not include "Approve" and "Reject" buttons. The only buttons that are generally available for such a notification are OK,
Reassign and More Information Request.


ADDITIONAL INFORMATION
The Action Type used is "approval-group chain of authority" and it should be setup with Ordering Mode = Parallel and Voting Regime = First Responder Wins.


STEPS
The issue can be reproduced at will with the following steps:
1. Log into Applications as AME Admin/user.


2. Navigate to "Approvals Management Business Analyst".
    Click on Setup for transaction type "Oracle Self Service Human Resources"
    Click on "Action Types" TAB.
    Set the Ordering Mode = Parallel and Voting Regime = First Responder Wins for the action type "approval-group chain of authority".


3. Create approver groups and AME rules such that the Approvers will look as below in the Review page of the SSHR transaction.

    Line No   Approver      Approver Type   Order No    Category
    1           Approver 1    HR People        1               Approver
    2           Approver 2    HR People        1               Approver
    3           Approver 3    HR People        1               For Your Information
    4           Approver 4    HR People        2               For Your Information
    5           Approver 5    HR People        3               For Your Information

    3.1. Create a dynamic approver group with Order Number = 1 and with below SQL to generate the first 2 approvers.
           SELECT 'person_id:'|| 123 FROM dual
           UNION
           SELECT 'person_id:'|| 456 FROM dual

          Then create a rule with category = Approver using the above approver group.

     3.2. Create an another dynamic approver group with order number = 1 and with below SQL to generate Approver 3 who is a FYI notification recipient.
           For this you should create a rule with category = For Your Information using the above approver group.


4. Log into Applications as a manager.
    Navigate as Manager Self-Service > Change Cost Center, Location and Manager.


5. Create and submit a transaction.


6. Log into Applications as the notification recipient of FYI notification.
    On opening the notification from the Worklist, the Approver and Reject buttons are visible.

Changes

Cause

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