R12: IBY:AP: Payment Process Profile Values Are Disappearing in Usage Rules Tab (Doc ID 2106669.1)

Last updated on MARCH 09, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
After defining usage rules in a Payment Process Profile (PPP), the specified values disappear upon requerying the PPP. Reentering the values causes other usage rules to disappear.  This affects both existing and new PPPs.

EXPECTED BEHAVIOR
Once usage rules are configured, they should remain visible unless explicitly changed.

The issue can be reproduced at will with the following steps:
1. Open Payment Administrator
2. Create a PPP or query an existing one
3. Configure usage rules and save
4. Requery the PPP to confirm changes
5. Observe some of the usage rules are now showing Specify with "No results found"

The issue has the following business impact:
Due to this issue, users cannot create or modify usage rules to prevent PPPs from being used incorrectly.

Cause

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