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R12: OIE: Internet Expense Report Status Is Pending Manager Approval Even After Approved By Manager (Doc ID 2108919.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.X version, Approval Workflow & Builder Issues
For some expense reports, even after the Manager has approved it , the status is still Pending Manager Approval.

It is expected to  be listed as approved.  Due to this issue, employee are not reimbursed and escalations occur in the organization.


The issue can be reproduced at will with the following steps:
1. Internet Expenses Audit screen, review sample expense report, notice it was approved by "XXXXX"  but the status is 'Pending Manager Approval'



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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