Internet Expense Report Status Is Pending Manager Approval Even After Approved By Manager (Doc ID 2108919.1)

Last updated on JULY 14, 2016

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Approval Workflow & Builder Issues

ACTUAL BEHAVIOR
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For some expense reports, even after the Manager has approved it , the status is still Pending Manager Approval.

EXPECTED BEHAVIOR
-----------------------
Expect it to be approved.

STEPS
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The issue can be reproduced at will with the following steps:
1. Internet Expenses Audit screen, review sample expense report, notice it was approved by "XXXXX"  but the status is 'Pending Manager Approval'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, employee are not reimbursed and escalations occur in the organization.

Cause

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