Return Sales Order Stuck With Status Awaiting Return Disposition (Doc ID 2112848.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Return Sales Order (RMA) lines are stuck with status "Awaiting Return Disposition"
Order lines are stuck with status of "Awaiting Return Disposition" even the item is received in the organization.
RMA order the status should be closed after receiving.

Expected Behavior
Line status of RMA should be closed after receiving.

Steps to Reproduce
Cannot reproduce at will.

 

Cause

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