Credit Hold Applied Twice Before And After Booking Sales Order (Doc ID 2114329.1)

Last updated on JANUARY 03, 2023

Applies to:

Symptoms

On : 12.1.3 version, Transaction Entry

Customer imports Sales Orders through Order Import Interface. All Orders are imported in "Entered" status only.
While press the "Book Order" some of the orders shows the message as "A hold prevents booking of this order."
Customer performs the bellow operations:

The problem is that Customer has to release the Credit Hold manually two times for each Order,
while the expectation is the Credit Hold do not apply after booking.

If Order is entered manually, Credit Hold is applied only once while Press the Book Order Button.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to book the Order

STEPS
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The issue can be reproduced at will with the following steps:
1. Release the credit hold manually and books the Order but again credit hold applied
2. Release the Credit Hold manually second time for the same order at Booked status.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Customer releases the Credit Hold manually Two time for each Order.

Cause

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