Email Center Download Processor accounts are frequently going down (Doc ID 2117905.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Diagnostics

ACTUAL BEHAVIOR
---------------
Email Center Download Processor accounts are going down frequently.

EXPECTED BEHAVIOR
-----------------------
 Able to processed all emails without any issue

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Email Center Administrator -> Email Center Administration -> Monitoring -> Download Processor
(see processor status (X - Error), when the problem occurs)


Cause

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