Reprocessing Open Enrollment, Errors: APP-BEN-91591 Spouse Life Cannot Be more Than % of Coverage
(Doc ID 2119365.1)
Last updated on JULY 08, 2024
Applies to:
Oracle Advanced Benefits - Version 12.1 HRMS RUP7 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1 HRMS RUP7 version, Advanced Benefits
When increasing supplemental life during Open Enrollment and then at a later point reprocessing Open after making a change to the family members, the following error occurs:
Basic Life coverage is YYYYY. XX% of that amount is ZZZZZ.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Open Enrollment started (default enrollment process Run). Employee enroll via Self Service Benefits. Example provided below:
a) Employee was enrolled in Employee Life 500K and Spouse Life 250K prior to Open.
b) On 15-NOV-XX, employee increases Employee Life to 750K (suspended and interim of 500K).
c) On 17-NOV-XX, Employee updates contacts which causes Open to back out.
d) Reprocess Open, error message is thrown.
e) OAB doesn't see the interim as an enrollment.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |