Unexpected error occurred during tax calculation. Exception: 023 - Please correct the problem or contact your system administrator. (Doc ID 2119713.1)

Last updated on MAY 01, 2024

Applies to:

Symptoms

Using Purchasing, Version 12.2.4 - upon attempting to approve the purchase order, the following error occurs:

Error:
Error Message: Unexpected error occurred during tax calculation.
Exception: 023 -
Please correct the problem or contact your system administrator.


Replication Steps:
The issue can be reproduced at will with the following steps:

1. Purchase Orders - Purchase Orders - query the purchase order.
2. Attempt to approve the purchase order.
3. Find that it is ending in error.


Other:

The FND debug log and raw trace show errors similar to the following:

0x199cd76c0 2583 package body APPS.PO_DOCUMENT_CHECKS_PVT
0x1736f1908 302 package body APPS.PO_DOCUMENT_CHECKS_GRP
0x1736f1908 601 package body APPS.PO_DOCUMENT_CHECKS_GRP
ORA-04065: not executed, altered or dropped stored procedure "APPS.ZX_AP_TAX_CLASSIFICATN_DEF_PKG"
ORA-06508: PL/SQL: could not find program unit being called: "APPS.ZX_AP_TAX_CLASSIFICATN_DEF_PKG"

APPS.ZX_GLOBAL_STRUCTURES_PKG

oacdty=01 mxl=2000(186) mxlc=00 mal=00 scl=00 pre=00
oacflg=03 fl2=1206001 frm=01 csi=873 siz=0 off=2000
kxsbbbfp=7f73521f27c0 bln=2000 avl=186 flg=01
value="ORA-04065: not executed, altered or dropped stored procedure "APPS.ZX_GLOBAL_STRUCTURES_PKG"
ORA-06508: PL/SQL: could not find program unit being called: "APPS.ZX_GLOBAL_STRUCTURES_PKG"

The package may vary.

Checking the package in question - such as .ZX_GLOBAL_STRUCTURES_PKG or ZX_AP_TAX_CLASSIFICATN_DEF_PKG - they might be valid.

Cause

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