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EBS R12: Order to Cash (O2C) Troubleshooting for India GST (Doc ID 2122383.1)

Last updated on APRIL 17, 2023

Applies to:

Oracle Financials for India - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Financials for India - Version 12.2.5 and later
Oracle Receivables - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


India Goods and Service Tax (GST) Info Center > Note 2122383.1


 Provide answers to frequently asked questions on GST(Goods and Service Tax Functionality) in Oracle Financials for India

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Questions and Answers
 1.Interim Recovery and Recovery Accounts are Greyed out..Why?
 2.Recovery Rate is greyed out in Tax rates Screen.Why?
 3.Why does document sequence/invoice number doesn't generate even after ship confirm?
 4.While trying to define Document Sequence Organization LOV doesn't show any values..Why?
 5.Taxes are not matching when checking in India Tax details UI from Sales Order and Fulfilled Orders.Why?
 6.Why the Tools > India Tax Details is grayed out at Sales order Line Level or AR Invoice Line Level?
 7.Tax Amount not showing in Sales Orders Localized/AR Localized Form.Why?
 8.It is observed that even though Third party Registration setup is not done System allows to apply tax in AR Invoice.Please clarify.
 9.Tax Category Defaulted through Tax Rules not visible in manual AR transaction.How to resolve it?
 10.How to have different Document Sequencing for Sales Order and AR transactions?
 11.How to have a new Document Sequence for every Order/AR Transaction type?
 12.Taxes are not showing in India Tax details after Ship Confirm is completed.Why?
 13.Concurrent India-Check Delivery OM/INV Interface not triggered after Ship confirm
 14.While Completing Manual AR Invoice the below error appears.How to rectify the same?
 APP-AR-11526 : Encountered an error in JAI_AR_TAX_DET_PKG.determine_manual_ar_tax.Unexpected exception:ORA-1400:cannot insert NULL into ("JA"."JAI_RGM_RECOVERY_LINES"."ORGANIZATION_ID")
 15. In the AR Transactions.India Tax Details form, user is unable to view the List Of Values for the fields: Inventory Organization and Location. Please clarify.
 16. Error "Encountered an error in JAI.PLSQL.JAI_TAX_PROCESSING_PKG.IMPORT_DOCUMENT_WITH_TAX Encountered an error in JAI_AR_TAX_DET_PKG.determine_importing_ar_tax. No desired account was found for tax rate" In Auto Invoice Log file. How to resolve?
 17. Error "JAI_TAX_ACCOUNTING_PKG.get_accounting_ar_receipt. No Revenue or Receivable Accounting" While applying Taxes on AR Receipt?
 18.Is it required to do E-Business Tax Setup in GST, in order to have the taxes carried forward from Order to Invoice?
 19.Shipment is completed without item classification.Is it intended?Also is it mandatory to have third part registration setup to complete the shipment?
 20.When user attach the tax to manual AR transactions, On what basis the distribution gets picked for the relevant tax?

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