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Resource Busy Issue Due To Presence Of Records In HXC_LOCKS (Doc ID 2122676.1)

Last updated on JUNE 21, 2018

Applies to:

Oracle Time and Labor - Version 12.1.3 to 12.2.3 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version (R12.HXT.C.3), Performance

When attempting to create a timecard, the following error occurs.

ERROR
-----------------------
Error - The timecard for XXXX is locked by another process. Try again in 20 minutes



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Utilize Self Service Time Responsibility>

2. Time>

3. Create timecard>

4. Enter Time on Timecard>

5. Exit timecard Ungraceful exit>

6. Or exit with Logout and the timecard remains locked>

7.  Receive the following error: 

Error - The timecard for XXXX is locked by another process. Try again in 20 minutes

Cause

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