Orders Where Ship to Address Is Updated and Currency Re-defaulted with No Update to Price. (Doc ID 2123251.1)

Last updated on JANUARY 20, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR

The user is finding that orders where the ship to address is updated the currency is being cleared and re-defaulted. The calculate price flag is either set to Partial or Frozen. This causes a mis-match in the price and currency.
No message is presented telling them to update pricing flag so new prices can be calculated.

Manual update to currency on order where pricing flag = P or Frozen results in the following Warning:

"APP-ONT-251280: You cannot change order currency because: One or more lines has calculate price flag of N or P. Reset the calculate price flags before you attempt to change the currency."

However, an update to Currency as the results of re-defaulting does not present any information -- currency is update without notification -- prices do not change and invoice is created with incorrect currency and dollar amounts.
 

EXPECTED BEHAVIOR

Expect to see the same warning for updated done via defaulting dependencies.

STEPS

Using Order Management Responsibility
1. Query existing sales order with Partial or Freeze price.
2. Update the ship-to
3. after saving see currency is updated but price is still in previous currency.

Cause

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