Service Start Dates not Populating. Lines Stuck in Awaiting Invoice Interface (Doc ID 2126447.1)

Last updated on APRIL 18, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,


Service Start Dates Not Populating.
Lines Stuck In Awaiting Invoice Interface - Incomplete Data

When attempting to invoice orders with service lines, the following error occurs.

We do not have to progress order manually if the service dates are populated on service lines.
Also, it creates the service contracts without any wait. The interface to AR is not happening if the dates are left blank.

ERROR
-----------------------
Awaiting Invoice Interface - Incomplete Data

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms