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Service Start Dates not Populating on Sales Orders. Sales Order Lines Stuck in "Awaiting Invoice Interface - Incomplete Data" (Doc ID 2126447.1)

Last updated on AUGUST 23, 2023

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Service Start Dates are not populating on the Sales Order form. Sales Order Lines are stuck in "Awaiting Invoice Interface - Incomplete Data" status.

When attempting to invoice Sales Orders with Service lines, the following error occurs.

ERROR
-----------------------
Awaiting Invoice Interface - Incomplete Data

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 NOTE: If you are already at or above the below file versions for your instance level, you still need to create the profile option indicated in step 5 below and set it to "Yes". For instance, if you are on 12.2.6 or above, you already have a higher version of OEXPINVB.pls than the patch provides, so you just need to create the profile option.
References


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