In iReceivables You Are Unable to Add Credit Card/Bank Account To Customer To Be On Account (Doc ID 2128289.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

ACTUAL BEHAVIOR
---------------
New customers are not able to create a credit card or bank account without having open invoices.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to add a payment method on account.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new customer.
2. Without any open invoices, cannot go to Payment options.
3. Not able to put any credit card / bank account on account for future payments.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add payment methods to iReceivables.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms