In iReceivables you are Unable to Add Credit Card/Bank Account To Customer To Be On Account
(Doc ID 2128289.1)
Last updated on MAY 20, 2024
Applies to:
Oracle iReceivables - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
On : 12.1.3 version,
ACTUAL BEHAVIOR --------------- New customers are not able to create a credit card or bank account without having open invoices.
EXPECTED BEHAVIOR ----------------------- Expect to be able to add a payment method on account.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Create new customer. 2. Without any open invoices, cannot go to Payment options. 3. Not able to put any credit card / bank account on account for future payments.
BUSINESS IMPACT ----------------------- The issue has the following business impact: Due to this issue, users cannot add payment methods to iReceivables.
Cause
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