"Error Found Handling The Request" Exception When Creating a Quote From Cost Options Tab (Doc ID 2129326.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Forwarding and Brokerage Operations - Version 6.3.6 to 6.4.2 [Release 6.3 to 6.4]
Information in this document applies to any platform.

Symptoms


When a user tries to create a Quote on the tab Cost Options, the following error is thrown:

Error Found Handling The Request. Document is null

at sun.reflect.GeneratedConstructorAccessor205.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at glog.util.exception.GLException.factory(GLException.java:463)
at glog.util.exception.GLException.factory(GLException.java:439)
at glog.util.exception.GLException.factory(GLException.java:435)
at glog.util.exception.GLException.factory(GLException.java:431)
at glog.webserver.util.UpdateRequestProcessor.process(UpdateRequestProcessor.java:65)
at glog.webserver.util.DocumentUpdateServlet.getDocument(DocumentUpdateServlet.java:74)
at glog.webserver.quote.ShipmentUpdateServlet.getDocument(ShipmentUpdateServlet.java:46)
at glog.webserver.util.AbstractServletProducer.process(AbstractServletProducer.java:83)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:1030)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at glog.webserver.screenlayout.FrameInterceptFilter.doFilter(FrameInterceptFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at glog.webserver.screenlayout.CsrfFilter.doFilter(CsrfFilter.java:58)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at glog.webserver.session.ParameterValidation.doFilter(ParameterValidation.java:32)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at glog.webserver.session.clientsession.ClientSessionFilter.doFilter(ClientSessionFilter.java:74)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:46)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:503)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)


Cause

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