Error: "You cannot update column customer_reciprocal_flag." - When Creating Depot Repair Order

(Doc ID 2130211.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Below error populated while saving the repair order from depot repair form.

Message(s) from Order Management : (ORA-00972: identifier is too long
ORA-06512: at "APPS.ASO_UTILITY_PVT", line 62
ORA-06512: at "APPS.ASO_PARTY_INT", line 2609
ORA-06510: PL/SQL: unhandled user-defined exception)

Private API: CREATE_ORDERstart

You cannot update column customer_reciprocal_flag.

Error returned in ASO_CHECK_TCA_PVT.CUST_ACCT_RELATIONSHIP.

ORA-00972: identifier is too long
ORA-06512: at "APPS.ASO_UTILITY_PVT", line 62
ORA-06512: at "APPS.ASO_PARTY_INT", line 2609
ORA-06510: PL/SQL: unhandled user-defined exception


EXPECTED BEHAVIOR
No error should populate while saving the repair order from depot repair form.

STEPS
1. Login to Oracle Apps.
2. R) Depot Repair Manager -> Create Repair Order
3. Enter the Service Request and repair order details and save the record.
4. Above mentioned error will populate.

Cause

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