Unable to Dispute an Invoice Due to Line Amount Rounding Issue (Doc ID 2138085.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

When attempting to dispute an invoice, Getting following error.

ERROR
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Sum of the disputed amount and the amount being disputed cannot exceed Original Amount

Steps to reproduce:

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1.Create Invoice with three lines

Line Amount      Qty
L1    29.234        3
L2    5.9039        10
L3    30.9876      4

Invoice Logic is
L1 29.239 * 3 = 87.717 = Rounded to 87.71
L2 15.9039 * 10 = 159.039 = Rounded to 159.04
L3 30.9876 * 4 = 123.9504 = Rounded to 123.95

Total Value= L1 + L2 + L3 = 87.71 +159.04 + 123.95 = 370.70

2. Disputed Credit Note Logic is
Total value = 29.239 * 3 + 15.9039 * 10 + 30.9876 * 4 =370.7064 = Rounded to 370.71

There is a difference of 0.01 in the total value of invoice and disputed amount.

Cause

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