User Management (UMX) Process Account Creation For Existing Person Fails with Error 'An unexpected error has occurred. Please try again later. Please Contact Your System Administrator'

(Doc ID 2138146.1)

Last updated on MAY 17, 2016

Applies to:

Oracle User Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.1.3 User Management, UI Registration Process issues

UMX create user account registration process "Account creation for existing person" fails.

When selecting "Account creation for existing person" in the LOV and selecting Go, the next screen shows the below error message:

"An unexpected error has occurred. Please try again later. If the error persists, please contact your System Administrator"

Steps to reproduce:

1. Login is as SYSADMIN
2. Go to user management responsibility -> Users
3. In the Register LOV select “Account Creation for Existing Person” option.

 

 

Cause

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