My Oracle Support Banner

iProcurement Punchout Gets Error: Item Was Not Added To Cart. It Is Invalid For Your Organization (Doc ID 2139140.1)

Last updated on FEBRUARY 13, 2019

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

While attempting to checkout for an item for specific organizations we get the following error.

ERROR:

Item was not added to cart. It is invalid for your organization. Contact purchasing administrator.

 

Steps to reproduce:

1. Login and navigate to iProcurement
2. Select Punchout
3. Search item
4. Add to Cart
5. Return to iProcurement (IP) with the following error: Item was not added to cart. It is invalid for your organization. Contact purchasing administrator.
6. Log on with different legal entity iProcurement responsibility, repeat the same steps, same error: Item was not added to cart. It is invalid for your organization. Contact purchasing administrator.
7. Log on with different legal entity iProcurement responsibility, repeat the same steps, same error: Item was not added to cart. It is invalid for your organization. Contact purchasing administrator.
8. Log on with different legal entity iProcurement responsibility, repeat the same steps, able to add the item and return to cart.

 

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.