"Rate service data was not setup correctly, redrive returned no solution. Failed to perform this action" Error When Using Force Assign Driver Action (Doc ID 2140618.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When force assigning a driver to a shipment, the action will fail with the following exception:


ERROR
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EXPECTED BEHAVIOR
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It is expected to be able to force assign a driver to a shipment with no exceptions.


STEPS
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The issue can be reproduced with the following steps:

1. Navigate to Shipment Management -> Shipment Management -> Buy Shipments
2. Search for the respective shipment.
3. Select shipment checkbox and press Actions -> Fleet Management -> Force Assign -> Driver
4. Select the driver to assign to the shipment.
5. The error is displayed

Changes

Cause

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