Scheduling and time zone conversion in Field Service and Oracle Scheduler (Doc ID 2140720.1)

Last updated on JUNE 15, 2016

Applies to:

Oracle Scheduler - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Here is a scenario:
Contract says 4 hour response and the call center is in different time zone than the customer and the technician may also be in different time zone from customer.

What are the setups to reconcile the time zone differences if technicians and the call centers are located in different time zones?

Solution

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