Self Service Pages not Rendering after Upgrade
(Doc ID 2145219.1)
Last updated on FEBRUARY 29, 2024
Applies to:
Oracle Self-Service Human Resources - Version 12.2.3 and laterInformation in this document applies to any platform.
Symptoms
Problem Statement:
When a users attempts to open the SSHR Pages after an upgrade to 12.2.3 or higher see the following error.
Example: oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.per.selfservice.absence.server.AbsenceHomeAM'.
oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference = /oracle/apps/per/selfservice/absence/webui/AbsenceHomePagePG, XML Path = {1}. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
<Line 2, Column 1>: XML-20108: (Fatal Error) Start of root element expected.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
Responsibility: Manager Self-Service or Employee Self-Service
- Click Absence Management
- OR Click Personal Information
Note: When accessing this page with the Profile = "Disable Self-Service Personal" set to yes at the site level, the page renders as expected.
Changes
This issue can occur after upgrading EBS to 12.2.3 or higher.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |