R12:AP: Cannot Perform Online Accounting of Employee Payment Record Due To Missing Payment Address

(Doc ID 2149103.1)

Last updated on JUNE 21, 2016

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform online accounting of an expense report payment in Payments Workbench, changes cannot be saved due to the following error:

Please enter the required value for the Address Line 1 segment in the Check Address flexfield


Steps
The issue can be reproduced at will with the following steps:

  1. Query expense report payment in Payments Workbench
  2. Click Actions
  3. Run Online Accounting
  4. Observe confirmation "Accounting has been successfully created for this transaction." Click OK.
  5. Observe error "Please enter the required value for the Address Line 1 segment in the Check Address flexfield"
  6. Observe Accounting status is Processed
  7. Close Payments Workbench
  8. Attempt to save changes
  9. Observe error "Please enter the required value for the Address Line 1 segment in the Check Address flexfield"
  10. Steps 7-9 repeat as long as changes are attempted to save
    - Note: Entering a value for the payment address is not acceptable. This value was not populated originally during payment creation because employee address information is not stored for security reasons.
  11. Do NOT save changes and form will close
  12. Open Payments Workbench again
  13. Query expense report payment again
  14. Observe Accounting is Unprocessed again

Cause

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