Not Able To Ship Confirm Sales Order For Serial Control At Sales Order Issue Due to Error: Serial number is not valid. -- (MSNT Serial Temp Created but not MSN Serial )

(Doc ID 2163061.1)

Last updated on DECEMBER 05, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Serial control at sales order issue fails during

What is working
Verified all serial numbers show in the Shipping Transactions form using Tools > Serial Numbers.
Find all serials exist in the serial temporary table (MTL_SERIAL_NUMBERS_TEMP) with a matching transaction_temp_id.
All of the serial numbers are in numeric format.
Quantity picked correctly.
Reservation exists and quantity reserved for shipment.

Error
Ship confirm fails in warning about serial number:


Expected Behavior
Expect shipment to process.

Steps
1. Log into the Order Management Super User responsibility.
2. Navigate to Shipping->Transactions.
3. Query the delivery and ship confirm.
4. Confirm serials are entered via Tools > serial numbers.
5. See the Sales order line status is in 'Picked' status
6. Attempt to ship confirm
7. Receive serial error.

Business Impact
Due to this issue, users cannot ship confirm the delivery successfully. This causes a delay in shipment of finished goods to client sites which affects invoicing and sales reporting.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms