Not Able To Ship Confirm Sales Order For Serial Control At Sales Order Issue Due to Error: Serial number is not valid. -- (MSNT Serial Temp Created but not MSN Serial )
Last updated on DECEMBER 05, 2017
Applies to:Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
Serial control at sales order issue fails during
What is working
Verified all serial numbers show in the Shipping Transactions form using Tools > Serial Numbers.
Find all serials exist in the serial temporary table (MTL_SERIAL_NUMBERS_TEMP) with a matching transaction_temp_id.
All of the serial numbers are in numeric format.
Quantity picked correctly.
Reservation exists and quantity reserved for shipment.
Ship confirm fails in warning about serial number:
Expect shipment to process.
1. Log into the Order Management Super User responsibility.
2. Navigate to Shipping->Transactions.
3. Query the delivery and ship confirm.
4. Confirm serials are entered via Tools > serial numbers.
5. See the Sales order line status is in 'Picked' status
6. Attempt to ship confirm
7. Receive serial error.
Due to this issue, users cannot ship confirm the delivery successfully. This causes a delay in shipment of finished goods to client sites which affects invoicing and sales reporting.
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