Not Able To Ship Confirm Sales Order For Serial Control At Sales Order Issue Due to Error: Serial number is not valid. -- (MSNT Serial Temp Created but not MSN Serial ) (Doc ID 2163061.1)

Last updated on JULY 20, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Serial control at sales order issue fails during

What is working
Verified all serial numbers show in the Shipping Transactions form using Tools > Serial Numbers.
Find all serials exist in the serial temporary table (MTL_SERIAL_NUMBERS_TEMP) with a matching transaction_temp_id.
All of the serial numbers are in numeric format.
Quantity picked correctly.
Reservation exists and quantity reserved for shipment.

Error
Ship confirm fails in warning about serial number:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms