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Unable to Reopen a Life Event Without Closing the Benefits Service Center Form - APP-BEN-92711: You cannot open this life event (Doc ID 2167517.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP4 and later
Information in this document applies to any platform.

Symptoms

When attempting to reopen a life event, the following error occurs:

APP-BEN-92711: You cannot open this life event.
There are subsequent life events that have been processed or started.



STEPS
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee in question.
3. Select View Person Life Events from the Desktop Activities drop down menu.
4. Attempt to reopen the life event in question.
Error occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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