Links To Notifications In Users Worklists Result In - Unexpected Error and java.lang.NullPointerException (Doc ID 2169401.1)

Last updated on JANUARY 12, 2024

Applies to:

Symptoms

Problem Statement:

Some of the notifications that Managers receive in their Worklist result in "Unexpected Error".

The issue seems to be constrained to "For Information Notifications" that result from staff members who make changes to their emergency contacts in Oracle HR Self Service. The users are able to change their data, the issue is with the link that shows on the Managers Worklist. When the manager clicks on the link for the "FYI Notification" an error is returned, "You Have encountered an unexpected error. Please contact the System Administrator for Assistance" and the normal webpage showing details behind the notification is not displayed.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Employee Self-Service
2. Personal Information
3. Users change or add to their Emergency Contacts
4. The action invokes a workflow
5. Notifications are sent to the supervisors
6. When the Supervisor clicks on the Notification on their worklist, they receive the error

Cause

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