Can Try to Enter the Additional Record on EIT"Extra Person Information" Which Do Not Allow Multiple Occurences (Doc ID 2169747.1)

Last updated on APRIL 09, 2021

Applies to:

Symptoms

On : 12.1.3 version, Person / Assignment Issues

ACTUAL BEHAVIOR
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When trying to click the key "Down" (If we click the key "Down", the new record can be created) on "Extra Person Information"(which do not allow multiple occurrences, which means the value of MULTIPLE_OCCURENCES_FLAG of PER_PEOPLE_INFO_TYPES is N),
the first record seems to be null record because new record field is coming

EXPECTED BEHAVIOR
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When trying to click the key "Down"(If we click the key "Down", the new record can be created), the behavior should be invalid because the user think the data might be deleted.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open the form"Extra Person Information"
(N) People -> Enter and Maintain -> (B) Others -> Extra Information
2. You can see the EIT . And this EIT do not allow multiple occurrences
3. Click the next field to Details( To point the cursor into the box next to Details, please click.)
4. and then click the key "Down"
5. The user think that the first record was deleted as below.

Please note that if we try to enter any additional record, there is the following error , so we can not enter any additional record.

Error: Person Extra Information cannot have more than one record.

It is no problem. But at this point, the problem is that we can click the key "Down" and the user think the first record was deleted.
User want to restrict the key "Down" not to allow any additional record before occurring the error.

BUSINESS IMPACT
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If the user click the key "Down" by mistake, the user think the data was deleted.

Cause

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