Getting An Unexpected Error While Clicking On Show Additional Details Of Requisition or Attempting Receipt from Confirm Receipt Notification (Doc ID 2171237.1)

Last updated on AUGUST 03, 2023

Applies to:

Oracle iProcurement - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Requisition Creation

When attempting to see additional details of the requisition from a notification or create receipt from Confirm Receipt notification, the following error occurs.

ERROR
-----------------------
Error page
You have encountered and unexpected error. Please contact the system administrator for assistance.

Error Page

Exception Details.
oracle.apps.fnd.framework.OAException: oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.icx.por.common.server.ErrorUtil.handleFatalException(ErrorUtil.java:667)
at oracle.apps.icx.por.common.server.CacheEnabledHelper.get(CacheEnabledHelper.java:141)
. . .
## Detail 0 ##
oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache: java.lang.NullPointerException
   at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:833)
   at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4802)
   at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:4624)
   at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3147)
   at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3121)
   at oracle.apps.icx.por.common.server.CacheEnabledHelper.get(CacheEnabledHelper.java:137)
   at oracle.apps.icx.por.schema.server.ItemInfoHelper.getItemNum(ItemInfoHelper.java:954)
   at oracle.apps.icx.por.rcv.server.ReceiveItemsVORowImpl.getItemNumber(ReceiveItemsVORowImpl.java:1248)
   at oracle.apps.icx.por.rcv.server.ReceiveItemsTxnVORowImpl.populateAttributes(ReceiveItemsTxnVORowImpl.java:102)
   at oracle.apps.icx.por.rcv.server.ReceiveItemsTxnVOImpl.createTrxnRow(ReceiveItemsTxnVOImpl.java:78)
   at oracle.apps.icx.por.rcv.server.ReceiveItemsAMImpl.receiveItems(ReceiveItemsAMImpl.java:548)
...
   at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1491)
   at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
   at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: oracle.apps.jtf.base.resources.FrameworkException: J2EE JOC-044 An exception is occurring in the method. CacheAccess.get
J2EE JOC-043 base exception:

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to iProcurement and access a requisition notification
2. Click on View Requisition Details link
3. Click on Details icon
4. Click on show additional details
5. See error

OR

1. Click Go to Receiving link in a Confirm Receipt notification
- get the error

Cause

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In this Document

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Getting An Unexpected Error While Clicking On Show Additional Details Of Requisition or Attempting Receipt from Confirm Receipt Notification (Doc ID 2171237.1)

Applies to:

Symptoms

Cause

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