Getting An Unexpected Error While Clicking On Show Additional Details Of Requisition (Doc ID 2171237.1)

Last updated on AUGUST 08, 2017

Applies to:

Oracle iProcurement - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Requisition Creation

When attempting to see additional details of the requisition from a notification, the following error occurs.

ERROR
-----------------------
Error page
You have encountered and unexpected error. Please contact the system administrator for assistance.


Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.icx.por.common.server.ErrorUtil.handleFatalException(ErrorUtil.java:667)
at oracle.apps.icx.por.common.server.CacheEnabledHelper.get(CacheEnabledHelper.java:141)
. . .
## Detail 0 ##
oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache: java.lang.NullPointerException
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:833)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4802)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:4624)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3147)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3121)
at oracle.apps.icx.por.common.server.CacheEnabledHelper.get(CacheEnabledHelper.java:137)
at oracle.apps.icx.por.schema.server.ItemInfoHelper.getItemNum(ItemInfoHelper.java:954)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to iProcurement and access a requisition notification
2. Click on View Requisition Details link
3. Click on Details icon
4. Click on show additional details
5. See error


Cause

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