My Oracle Support Banner

Unable To Cancel Internal Sales Order Header Due To No Existing Lines (Doc ID 2173200.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
Have 67 problematic Internal Sales Order/Lines that user are unable to successfully
cancel. We have internal orders for which we get error message while trying to cancel
the order header opened but no lines exist.


ERROR
Unable to save the changes as the Corresponding Internal Requisition cannot be updated

STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order
3. Header remains Booked
4. Observe: No order lines exist.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.