DF.23606290 Unable To Cancel Internal Sales Order Header Due To No Existing Lines (Doc ID 2173200.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
Have 67 problematic Internal Sales Order/Lines that user are unable to successfully
cancel. We have internal orders for which we get error message while trying to cancel
the order header opened but no lines exist.


ERROR
Unable to save the changes as the Corresponding Internal Requisition cannot be updated

STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order
3. Header remains Booked
4. Observe: No order lines exist.


Cause

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