Workflow Errors and Real Time Customer Assignment not Working in R12
(Doc ID 2182509.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Territory Management - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.4 version, Territory Assignment
We are getting the following error when creating a customer and we have noticed that the real time assignment is not working correctly
Local Event ERROR : oracle.apps.ar.hz.Organization.create / oracle.apps.ar.hz.Organization.createXXXXXXX
Local Event ERROR : oracle.apps.ar.hz.PartySite.create / oracle.apps.ar.hz.PartySite.createXXXXXXX
This error is appearing after activating the Subscriptions for TAP realtime assignment as per Doc ID 554004.1
ERROR
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Local Event ERROR : oracle.apps.ar.hz.Organization.create / oracle.apps.ar.hz.Organization.createXXXXXXX
Local Event ERROR : oracle.apps.ar.hz.PartySite.create / oracle.apps.ar.hz.PartySite.createXXXXXXX
STEPS
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The issue can be reproduced at will with the following steps:
1) Navigate Sales Manager Responsibility
2) choose Customer function
3) Create a test customer
4) customer creation succeeded, but from sysadmin I can see workflow is in error.
5) Also note that the correct sales rep is not assigned to the customer record
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |