Workflow Errors and Real Time Customer Assignment not Working in R12 (Doc ID 2182509.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Territory Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Territory Assignment

We are getting the following error when creating a customer and we have noticed that the real time assignment is not working correctly

Local Event ERROR : oracle.apps.ar.hz.Organization.create / oracle.apps.ar.hz.Organization.create1191733
Local Event ERROR : oracle.apps.ar.hz.PartySite.create / oracle.apps.ar.hz.PartySite.create1191735

This error is appearing after activating the Subscriptions for TAP realtime assignment as per Doc ID 554004.1
 

ERROR
-----------------------

Local Event ERROR : oracle.apps.ar.hz.Organization.create / oracle.apps.ar.hz.Organization.create1191733
Local Event ERROR : oracle.apps.ar.hz.PartySite.create / oracle.apps.ar.hz.PartySite.create1191735




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Navigate Sales Manager Responsibility
2) choose Customer function
3) Create a test customer
4) customer creation succeeded, but from sysadmin I can see workflow is in error.

5) Also note that the correct sales rep is not assigned to the customer record

Changes

 

Cause

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