Task Email Notification Not Going To Email ID Defined In Group Resource Form (Doc ID 2182526.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Sales - Version 12.0.6 and later
Oracle Common Applications - Version 12.0.6 and later
Oracle Common Applications Calendar - Version 12.0.6 and later
Information in this document applies to any platform.

Goal

On : 12.0.6 version, Tasks Integration

We have set Task Manager: Send notifications to Group and Team members at the Site level to 'Yes" but still the task notification is not going to the Group Email ID

For example, there are 5 resources in the group and all have valid Email id.

We enter an email id (for example a personal email id as xxxxx@hotmail.com) via the 'CRM Resource Manager > Maintain Resources > Groups' > in the 'group' email field.

Please advise if email notification will be sent to group email address, in this case the email id xxxxx@hotmail.com that is entered into the email address defined in the 'CRM Resource Manager > Maintain Resources > Groups' > in the 'group' email field instead of sending it to individual users?
 

Solution

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