"No approver was found to approve your journal batch XXX " ,In Journal Approval Integrated With AME (Doc ID 2184018.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle General Ledger - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version

Journal approval is in process and the user gets a notification saying that an Approver Cannot Be Found.

ERROR
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No approver was found to approve your journal batch XXXX



STEPS
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The issue can be reproduced at will with the following steps:
1. Login to General Ledger Responsibility
2. Navigate to Journals -->Enter
3. Query for the journal and Click on Approve Button.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are receiving notifications that the Approver is not found though the Approval Setup is in place.

Cause

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