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Unable To View Tasks Created From Stand Alone Task Manager Form In Collections Task Tab (Doc ID 2188253.1)

Last updated on SEPTEMBER 16, 2019

Applies to:

Oracle Common Applications Calendar - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3, tasks created in task manager form not visible in Collections under task tab


Steps To Reproduce
===============
1. Navigate > CRM Administrator responsibility > Tasks and Escalation Manager > Tasks > Tasks > create task# 11961 enter subject= after change other, type = <choose task type>, status= <status>, owner type =Employee Resource, owner = <Employee Resource>, source document= Task Manager and source value = 11961 and Customer name = <customer name> , Number = <customer number>

2. Navigate > Collections Agent > Collections > query Organization = <customer name from above> > go to Tasks tab task#11961 does not appear in the Grid area of task detail window

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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