Unable To View Tasks Created From Stand Alone Task Manager Form In Collections Task Tab
(Doc ID 2188253.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Common Applications Calendar - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
In 12.1.3, tasks created in task manager form not visible in Collections under task tab
Steps To Reproduce
===============
1. Navigate > CRM Administrator responsibility > Tasks and Escalation Manager > Tasks > Tasks > create task# 11961 enter subject= after change other, type = <choose task type>, status= <status>, owner type =Employee Resource, owner = <Employee Resource>, source document= Task Manager and source value = 11961 and Customer name = <customer name> , Number = <customer number>
2. Navigate > Collections Agent > Collections > query Organization = <customer name from above> > go to Tasks tab task#11961 does not appear in the Grid area of task detail window
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |