500 Internal Server Error Attempting to Log Into OTM

(Doc ID 2189610.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 6.4.1 to 6.4.2 [Release 6.4]
Information in this document applies to any platform.


When attempting to login to OTM, the user is sporadically getting an "Internal 500" error.

The following error is seen in the webserver log:



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms