Service Order not closing after shipping when using Service Order Orchestration (Doc ID 2191682.1)

Last updated on DECEMBER 09, 2023

Applies to:

Symptoms

On : 12.2.3 version, Logistics Management

ACTUAL BEHAVIOR
---------------
Profile option CSD: Default Service Order Status After Final Shipping is set to Closed.
Service Orders transitions have been defined to be able to go from WIP COMPLETE to Closed.
Defined Service order Orchestrations Rules for Shipping.
However, after shipping, the Service Order status is not updating to Closed.

EXPECTED BEHAVIOR
-----------------------
The Service Order should go to Closed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set profile option CSD: Default Service Order Status After Final Shipping to Closed
2. Service Orders transitions have been defined to be able to go from WIP COMPLETE to Closed
3. Define two Service Orchestration Rules:

Rule#1:
Event: Shipping: Delivery Line Status Change
New SO status: Closed

Condition:
Context: Post-Update Delivery Status of Ship Line
Operator: =
Criterion: Shipped

Rule#2:
Event: Order Management: Ship Line Status Change
New SO status: Closed

Condition:
Context: Post-Update Order Management Status of Ship Line
Operator: =
Criterion: Closed

4. Create the service order
5. Create the logistic Ship line
5. Perform the shipping
6. Execute the Service Order Orchestration concurrent program. The Service Order is still in WIP COMPLETE

Changes

Cause

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