AME Parallel Approval Subprocess from GL Journal Approval Has No Owner. (Doc ID 2197179.1)

Last updated on MARCH 23, 2017

Applies to:

Oracle General Ledger - Version 12.1.3 and later
Information in this document applies to any platform.
AME
Journal Approval
AME Parallel Approval Subprocess

Symptoms

ACTUAL BEHAVIOR
When checked the workflow in Status monitor for a specific journal upon Internal name GLBATCH and Workflow owned by the specific initiator,
noticed that some activities are not shown, misleading that the workflow did not end.

However when searched with option All employees and users, workflow subprocess "AME Parallel Approval Subprocess" is also shown in activity list with Owned by blank.

Approval of the journals through the notification created by sub-workflow "AME Parallel Approval Subprocess" is working fine.

Similar issue in Payables (AP) AME: in AP Invoice Approval through AME the "AP Invoice Approval" workflow (APINVAPR) has no workflow owner.
When anyone from an office submit AP Invoice for approval the supervisor doesn't know who sent AP invoice approval request.

EXPECTED BEHAVIOR
It is expected that "AME Parallel Approval Subprocess" to be owned by the user who initiated the "GL Journal Approval Process" workflow.

STEPS
The issue can be reproduced at will with the following steps:
1. Setup AME journal approval
2. Go to General Ledger responsibility
3. Navigate to Journals > Enter > enter the journal details
4. Hit Approve to submit the journal batch for approval
5. Check the workflow activities for the batch

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms