ARAMECM Workflow Fails To Create Credit Memo Without Any Proper Error Message

(Doc ID 2199177.1)

Last updated on JANUARY 25, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.


ARAMECM workflow fails to create Credit Memo without any proper error message.
As a result users are not able to complete the disputes through the Workflow and
have to enter manual credit memos instead. When attempting to create Credit Memo
through the Workflow  the following error occurs.

The following error(s) occurred when attempting to create
a credit memo for 86041.

Default: Please request manual credit memo entry or fix
the problem and resubmit.

FND Debug also shows exceptions:
ar.plsql.arp_etax_util.build_ar_tax_lines.begin 2 arp_etax_util.build_ar_tax_l
ar.plsql.arp_etax_util.adjust_for_inclusive_tax.begin 2 arp_etax_util.adjust_f
ar.plsql.arp_etax_util.adjust_for_inclusive_tax 1 trx_id = 460025
ar.plsql.arp_etax_util.adjust_for_inclusive_tax 1 req_id =
ar.plsql.arp_etax_util.adjust_for_inclusive_tax 1 phase =
ar.plsql.arp_etax_util.adjust_for_inclusive_tax 4 EXCEPTION WHEN OTHERS :
ar.plsql.p_errors 1 create_header_cm: p_errors(1).message_name =
ar.plsql.p_errors 1 create_header_cm: p_errors(1).encoded_message =
ar.plsql.p_errors 1 create_header_cm: p_errors(1).translated_message =
ar.plsql.p_errors 4 create_header_cm: EXCEPTION WHEN OTHERS :
ar.plsql.arw_cmreq_cover.get_cm_defaults.end 2 arw_cmreq_cover.get_cm_defaults
wf.plsql.wf_engine_util.function_call.actfunc_callout 1 End executing PLSQL

Steps to Reproduce:
Responsibility: iReceivables responsibility
iReceibables -> Customer Search -> Create a dispute for Customer Invoice


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms