ARAMECM Workflow Fails To Create Credit Memo Without Any Proper Error Message (Doc ID 2199177.1)

Last updated on OCTOBER 21, 2024

Applies to:

Oracle Receivables - Version 12.1.3 and later
Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ARAMECM workflow fails to create Credit Memo without any proper error message.
As a result users are not able to complete the disputes through the Workflow and
have to enter manual credit memos instead. When attempting to create Credit Memo
through the Workflow the following error occurs.

Error:
The following error(s) occurred when attempting to create
a credit memo for 86041.

Default: Please request manual credit memo entry or fix
the problem and resubmit.

FND Debug also shows exceptions:
ar.plsql.arp_etax_util.build_ar_tax_lines.begin 2 arp_etax_util.build_ar_tax_l
ines()+
ar.plsql.arp_etax_util.adjust_for_inclusive_tax.begin 2 arp_etax_util.adjust_f
or_inclusive_tax()+
ar.plsql.arp_etax_util.adjust_for_inclusive_tax 1 trx_id = 460025
ar.plsql.arp_etax_util.adjust_for_inclusive_tax 1 req_id =
ar.plsql.arp_etax_util.adjust_for_inclusive_tax 1 phase =
ar.plsql.arp_etax_util.adjust_for_inclusive_tax 4 EXCEPTION WHEN OTHERS :
create_header_cm
ar.plsql.p_errors 1 create_header_cm: p_errors(1).message_name =
GENERIC_MESSAGE
ar.plsql.p_errors 1 create_header_cm: p_errors(1).encoded_message =
ar.plsql.p_errors 1 create_header_cm: p_errors(1).translated_message =
ar.plsql.p_errors 4 create_header_cm: EXCEPTION WHEN OTHERS :
credit_transaction
ar.plsql.arw_cmreq_cover.get_cm_defaults.end 2 arw_cmreq_cover.get_cm_defaults
(-)
wf.plsql.wf_engine_util.function_call.actfunc_callout 1 End executing PLSQL
procedure - AR_AME_CMWF_API.CALLTRXAPI..

Steps to Reproduce:
Responsibility:
Responsibility: iReceivables responsibility
iReceivables -> Customer Search -> Create a dispute for Customer Invoice