My Oracle Support Banner

R12 E-Business Suite User Login Fails Intermittently Wtih Error 'JBO-30004, ClassCastException and FND_NO_TRANSACTION_ID' While Invoking Main Menu Using Internet Explorer 11 (IE11) (Doc ID 2203900.1)

Last updated on JUNE 01, 2024

Applies to:

Oracle Applications Framework - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.1.3 Applications Framework, Framework issues

 

 

 



After an upgrade to Internet Explorer 11, users intermittently get the below error during login:


JBO-30004: An application module that was not checked out was checked into the pool, host.domain:webport oracle.apps.fnd.framework.navigate.server.OANavigatePortletAM

Some cases may occur in the home page, when switching between users:

Error Page
"You have encountered an unexpected error. Please contact the System Administrator"
in home page and detail error shows

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.ClassCastException:
oracle.apps.fnd.framework.server.OANullDBTransactionImpl cannot be cast to
oracle.apps.fnd.framework.server.OADBTransactionImpl
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3334)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3129)
at _OA._jspService(_OA.java:229)

## Detail 0 ##
java.lang.ClassCastException:
oracle.apps.fnd.framework.server.OANullDBTransactionImpl cannot be cast to
oracle.apps.fnd.framework.server.OADBTransactionImpl
at oracle.apps.fnd.framework.webui.OAPageContextImpl.removeTransactionTransientValue(OAPageContextImpl.java:1880)
at oracle.apps.fnd.framework.webui.OAPageBean.render(OAPageBean.java:3687)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3324)

Other cases may occur when returning to the homepage from a functional product form:

Error while invoking Main Menu. Application:FND, Message Name:FND_NO_TRANSACTION_ID

When users refresh the browser, the error is resolved.

Changes

Upgraded to Internet Explorer 11 (IE 11).

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.