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R12 E-Business Suite User Login Fails Intermittently Wtih Error 'JBO-30004, ClassCastException and FND_NO_TRANSACTION_ID' While Invoking Main Menu Using Internet Explorer 11 (IE11) (Doc ID 2203900.1)

Last updated on JULY 16, 2018

Applies to:

Oracle Applications Framework - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.1.3 Applications Framework, Framework issues

 

 

 



After an upgrade to Internet Explorer 11, users intermittently get the below error during login:


JBO-30004: An application module that was not checked out was checked into the pool, host.domain:webport oracle.apps.fnd.framework.navigate.server.OANavigatePortletAM

Some cases may occur in the home page, when switching between users:

Error Page
"You have encountered an unexpected error. Please contact the System Administrator"
in home page and detail error shows

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.ClassCastException:
oracle.apps.fnd.framework.server.OANullDBTransactionImpl cannot be cast to
oracle.apps.fnd.framework.server.OADBTransactionImpl
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3334)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3129)
at _OA._jspService(_OA.java:229)

## Detail 0 ##
java.lang.ClassCastException:
oracle.apps.fnd.framework.server.OANullDBTransactionImpl cannot be cast to
oracle.apps.fnd.framework.server.OADBTransactionImpl
at oracle.apps.fnd.framework.webui.OAPageContextImpl.removeTransactionTransientValue(OAPageContextImpl.java:1880)
at oracle.apps.fnd.framework.webui.OAPageBean.render(OAPageBean.java:3687)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3324)

Other cases may occur when returning to the homepage from a functional product form:

Error while invoking Main Menu. Application:FND, Message Name:FND_NO_TRANSACTION_ID

When users refresh the browser, the error is resolved.

Changes

Upgraded to Internet Explorer 11 (IE 11).

Cause

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