Unable To Find Or Query An Existing Service Request
(Doc ID 2210846.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form
When attempting to find or Query an existing SR
ERROR
-----------------------
ORA-01403: no data found
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Find Service Request form
2. Using the find form you can see that currently many SR’s exist
3. Select one of the SRs and try to open it and
you get this error: ORA-01403 no data found
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |