Multiple Products Service Request

(Doc ID 2216302.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


1. What are the UIs where "Multiple Products" are available ? and the navigation to those UIs?

2. What about the following UIs. Do we have visibility to "Multiple Products"?

1. Dispatch Center Forms UI?
2. Dispatch Center HTML UI ?
3. Service Request Form ?
4. Agent Dashboard HTML UI ?
5. Contact Center Forms UI ?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms