Multiple Products Service Request (Doc ID 2216302.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

1. What are the UIs where "Multiple Products" are available ? and the navigation to those UIs?

2. What about the following UIs. Do we have visibility to "Multiple Products"?

1. Dispatch Center Forms UI?
2. Dispatch Center HTML UI ?
3. Service Request Form ?
4. Agent Dashboard HTML UI ?
5. Contact Center Forms UI ?
 

Solution

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