Service Request Charges Error " IPL: Price was not found on price list XXXXXXXXX for this item XXXX and uom EA " (Doc ID 2219914.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema in TEST environment

In the Service Request Charges tab when an item is selected see the following error


ERROR
-----------------------
 IPL: Price was not found on price list XXXXXXXXX for this item XXXX and uom EA


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Navigate to Charges tab
3. Enter a manual line and select an item.



Cause

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