Purchase Order - Communication Method - Email Is Selected But Default Communication Is Print (Doc ID 2224376.1)

Last updated on AUGUST 17, 2023

Applies to:

Symptoms

Using Purchasing, when entering a new PO in BWC the Purchase Order - Communication Method - Email is selected but default communication is Print on the supplier site
  

 This issue happens after Applied patches 23256401, 21836996:R12.AP.B, 19483270:R12.ICX.B 

 

Steps to reproduce
-------------------

Supplier site is setup with Notification Method = Print.. however there is an email address assigned to this Site
 
1. Go to the BWC and enter a PO for this Supplier / site
2. Notice on the PO header that BOTH print and email are checked for Communication method.
3. Click the update button-> message is raised ' the communication method has been updated based on the current supplier and site contact setup
4. Result = now the Communication method is only showing Print enabled.
5. Approving the PO.. no email is sent which is expected.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.