Receipt Reversal Creating Adjustment Reversal Without Accounting Event, Event_id Is Null (Doc ID 2226470.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

When receipt with adjustments made is reversed automatically because remittance has failed, the adjustment reversal is not creating the event record causing accounting issues

Steps to Reproduce:

Responsibility: Receivables Manager

1. Create invoice for amount $100 and create a receipt for $80.
2. Create the adjustment for invoice difference, $20 using the receipt form
3. Run Automatic Receipt Remittance, the remittance fails and receipt is reversed.

Changes

Cause

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