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Update Partner Contact Error OAException: This Record In Table HZ_PARTIES Cannot Be Locked (Doc ID 2228297.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Partner Management - Version 12.2.4 and later
Information in this document applies to any platform.
 

Symptoms

In 12.2.4, updating partner's contact information such as partner contact First Name then click apply the following error:

Error oracle.apps.fnd.framework.OAException : This record in table hz_parties cannot be locked as it has been updated by another user.

does not update partner contact.


Steps To Reproduce
============
1- Log on to HPHC Partner Rep
2- Select Partners
3- Select Personalize button
4- Search for <PARTNER_NAME> under Partner Name (remove your name from the return only partners managed by section)
5- Select Search
6- Select matched partner name
7- Select the pencil for <USER_NAME_1>
8- Change <USER_NAME_1> to <USER>
9- Select Apply Error oracle.apps.fnd.framework.OAException : This record in table hz_parties cannot be locked as it has been updated by another user.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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