MFS Users Accounts Become Locked Randomly After Changing The EBS Password
(Doc ID 2228385.1)
Last updated on SEPTEMBER 14, 2023
Applies to:
Oracle Mobile Field Service - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3
Field Service technicians who are using mobile Field Service Laptop are
getting locked out when they change the EBS password.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Login to Oracle Applications.
2) System Administrator -> System Profile Values -> Query for profile:
Signon Password Failure Limit: 3 and save.
3) Select a MFS user, and change the password.
4) After a period of time (e.g. 1 day) Attempt to login to EBS or MFS. The account is locked.
The password is invalid will be displayed and the user cannot login.
5) In Oracle Apps -> System Administration -> Users -> Query for the same mfs user and find that the status = 'Locked'.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |