Original Approver Name Shows As Approving Requisition Instead Of Delegate When Edited By The Delegat (Doc ID 2229981.1)

Last updated on MARCH 15, 2022

Applies to:

Symptoms

On Purchasing, 12.1.3 version, Approval List and Workflow

ACTUAL BEHAVIOR
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Original approver name shows as approving requisition instead of delegate when edited by the delegate

AME is not being used.

When requisitions are forward to a delegate and the delegate edits the requisition prior to approval the approval history reflects the original approver rather than the delegate name as approving the requisition.

There are several scenarios - and sometimes there are multiple approval lines (incorrectly created).

Document is approved but approval history is incorrect. It will reflect the original approver as the approver (with the note entered by the delegate).
There are also extra approval lines created.

If the delegate does NOT edit the requisition - the approval history is correct.

 EXPECTED BEHAVIOR
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It is expected that the Approval History would show the delegated approver and not the original approver.

STEPS
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The issue can be reproduced at will with the following steps:

Prerequisite: APPROVER-A has delegated requisition approval to APPROVER-B
1. Requestor create a requisition and ensure that APPROVER A is in the approval hierarchy.
2. Notification is forwarded to APPROVER-B the delegate for approval.
3. From the notification the delegate edits the requisition.
4. Submit the requisition for approval
5. Press continue to go back to the notification
6. Approve the requisition.

Changes

Cause

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