Universal Search On Person ID Has No Results.
(Doc ID 2232636.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle TeleSales - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
In 12.1.1 Universal search using party type= Person on Expanded tab enter
Person ID (ex. )123456% or 2345678% or 23454678) error:
APP-AST 207295: Query caused no records to be retrieved
While using the following navigation :
- Go to CRM Super User or Telesales Agent responsibility
- Open the universal Search > set type = Person
- enter person id and click on search
- Error appears on the screen
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |