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Universal Search On Person ID Has No Results. (Doc ID 2232636.1)

Last updated on SEPTEMBER 16, 2019

Applies to:

Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.1 Universal search using party type= Person on Expanded tab enter
Person ID (ex. )123456% or 2345678% or 23454678) error:

APP-AST 207295: Query caused no records to be retrieved



While using the following navigation :

- Go to CRM Super User or Telesales Agent responsibility
- Open the universal Search > set type = Person
- enter person id and click on search
- Error appears on the screen

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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