Prequalification Assessment Sent To Incorrect Supplier Contact (Doc ID 2232868.1)

Last updated on MARCH 15, 2022

Applies to:

Symptoms

In Supplier Lifecycle Management 12.1.3

When a prospective supplier registers and provides 3-4 contacts, a subsequent prequalification assessment is sent randomly to one of the non-primary contacts instead of the primary contact of the supplier.

EXPECTED BEHAVIOR
Suppliers and Buyers expect the Pre-Qualification Questionnaire should be sent to the Primary Contact

STEPS TO REPRODUCE
1. Register Prospective Supplier and primary contact
2. As Primary contact, add additional contacts
3. As Approver, receive the request, review it and send it to the next approver in sequence for initiating the assessment.
4. As next approver, receive the request, review it and initiate the Pre-Qualification Assessment
  Choose Actions = Send Pre-Qualification Questionnaire / Publish
5. Review and see that the Pre-Qualification notification is sent to the last contact, instead of the first and primary contact

IMPACT
The Questionnaire should go to the primary contact of the supplier, as this is the person who has responsibility and authority to respond to the Pre-Qualification assessments

Cause

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